Lowden Lodge Terms & Conditions

Accommodation Rates

Due to the constant Kwacha / Dollar exchange rate fluctuation, our rates for bed and breakfast and self-catering accommodation are subject to change without notice.

Rate changes will not affect confirmed (paid) bookings.

Applicable Tax

Advertised rates exclude tax.

VAT (value added tax) at 16% and Tourism Levy (1.5%) is added on checkout.

Deposit Payments, Cancellations & Refunds

Due to the limited capacity of our guest house, all reservations require 100% payment on booking.

We offer a 95% refund for bookings cancelled more than 72 hours before check-in.

60% refund on cancellations made 48 to 72 hours before check-in.

40% 24 to 48 hours prior.

No refund for no show or cancellations less than 24 hours prior to check in.

All cancellations must be in writing. Bookings are not cancelled until you receive a written reply from Lowden Lodge confirming the cancellation.

Child Policy

Children aged 5 and under stay and eat free when sharing the room / bed with another guest.

Children over 5 are charged at full price.

Additional Guests

Our rooms are designed to accommodate two adults comfortably. Some rooms can accommodate a third person in a room. There is a charge for additional guests. Please contact us for details and to make a request.

Transport & Parking

Public transport is very limited in the Copperbelt and your own vehicle / car hire is highly recommended. Secure parking is available on-site.

Airport transfers and/or a taxi service can be arranged through a third-party on request.

Please contact us for details.

Check-in Times

Check-in is between 12:00 pm and 07:00 pm.

Late check-ins by prior arrangement only.

Check-out Times

Check-out is between 06:00 am and 10:00 am.

Early check-out by prior arrangement only.

Unfortunately late checkouts are not possible due to incoming guests and any guests staying past the 10 am checkout time will incur a 50% room surcharge.